People are saying single tickets in Inventory Widget are sold out when they should not be

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    Demress 
    Asked on April 29, 2019 at 01:36 PM

    I need help determining what inventory levels Jotform is computing for my items. People are saying single tickets are sold out when they shouldn’t be. They say only tables are available for purchase. Do abandoned transactions effect the counts as well?

    https://form.jotform.us/90184250890154

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    Nik_C
    Answered on April 29, 2019 at 03:17 PM

    This is the current situation in the form:

    1556565325Screen Shot 2019-04-29 at 9.15

    If your users submit the form with the option chosen, it will deduct from the available tickets.

    What should be the remaining number in your tickets?

    Please advise, and let us know if we can test your form.

    Thank you!


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    demress
    Answered on April 29, 2019 at 03:43 PM
    It should be greater than zero based on how many have been sold and what the initial quantity was. I was thinking it would be around 20 Single tickets and two tables.
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    demress
    Answered on April 29, 2019 at 03:43 PM
    Incomplete purchases should not count. It would also be nice to be able to see what the remaining inventory number is.
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    Nik_C
    Answered on April 29, 2019 at 04:32 PM

    If the form is submitted then it will be deducted.

    Regarding the quantity left, you had it turned off:

    1556569782Screen Shot 2019-04-29 at 10.2

    I made it so it is shown, please check and let us know if that works for you:

    1556569912Screen Shot 2019-04-29 at 10.2

    We'll wait for your response.

    Thank you!

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    demress
    Answered on April 29, 2019 at 05:43 PM
    Thank you, but I don’t want buyers to see remaining inventory, I want to see as the administrator. I have to manually calculate it from jotform transaction data. So if there are incomplete payments, those have also been deducted. That is what I suspected.
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    jherwin
    Answered on April 29, 2019 at 07:37 PM

    Incomplete payments will not reduce the quantity of your inventory widget. Please note that the form can not be submitted if the payment/transaction is not successful.

    I checked the submissions of your form and the total sold ticket (1 seat) is 20 or more than 20. Did you delete submissions before? There is a total of 71 submissions made to your form that is why I asked.

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    demress
    Answered on April 29, 2019 at 08:43 PM
    No, I have not purposely deleted any submissions. The form should have been set up to allow more than the number of submissions received so I don’t understand why it is shows as sold out. I am worried about the integrity of all of my data now.
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    jherwin
    Answered on April 29, 2019 at 10:04 PM

    I checked your form's revision history and I saw that you modified the Ticket (1 seat) field.
    1556589424ticket1.png

    Can you please confirm that you did not change the available quantity?
    1556589583availablequantity.png

    Anyway, if you want to add stocks or quantities to the Ticket (1 seat) field then increase or add the amount you want in the current quantity.

    Sample:
    Available Quantity: 110 (Out of stock) > You want to add another 20 stocks > Then (110+20) place 130 in the available quantity.

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    demress
    Answered on April 29, 2019 at 11:43 PM
    I have not deleted any submissions. I did edit the available quantity, but
    thought I increased it.
    But I see the setting is only 110. I thought it was set to 130.
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    Nik_C
    Answered on April 30, 2019 at 02:23 AM

    I'm not sure what could have happened, the settings now is 120

    1556605021Screen Shot 2019-04-30 at 8.17

    Maybe you increased the settings but you didn't update the widget.

    If you experience any similar problem please advise.

    Thank you!

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    demress
    Answered on April 30, 2019 at 07:23 AM
    I think it’s ok now. I purposely set it to 120 last night.
    Maybe earlier I forgot to update the widget when I tried to increase it to 130.
    Someone was upset that it was sold out yesterday because she had problems getting the submit button earlier (separate issue-I could not duplicate the problem and asked her to try using a different browser). I told her to try again after I increased the inventory. Hopefully she will be able to purchase finally.
    Thanks for your help.
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    Welvin
    Answered on April 30, 2019 at 10:27 AM

    There is an autosave in the form builder, but not all part does it especially the widgets. You need to check at the bottom part of the widget settings window and make sure to click the Save button if it's present. 

    I checked the form, and the widget is now showing available quantity, so I think you're good with that. Please do the same method of manually adjusting the quantity if you need more space in it. 

    Please contact us again if we can help in any way.