Conditional Emails

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    tonry
    Asked on April 29, 2019 at 03:53 PM

    We have questions/responses on a form that prompt an Urgent email to the account rep.  We also have questions/responses on the same form that prompt an FYI email to the account rep (the same person).  If both conditions are met, the account rep gets two emails.  This is confusing for them.  Can you think of any way to make one email a priority over the other.  If the URGENT email is triggered, they system does not send the FYI email????

     

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    jherwin
    Answered on April 29, 2019 at 05:06 PM

    Could you please share a screenshot of the email condition and FYI email you're referring to so we can take a closer look?

    Guide: How-to-Post-Screenshots-to-Our-Support-Forum

    Looking forward to your response.

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    tonry
    Answered on April 29, 2019 at 05:18 PM

    1556572570Non Urgent Condition.PNG


    1556572630Non Urgent Email to Policy Rep1556572657Urgent Condition.PNG

    1556572697Urgent Notification to Policy

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    jherwin
    Answered on April 29, 2019 at 06:51 PM

    Hmm, I'm not sure if it's possible, but give me some time to check if there's a workaround for it.