Conditional Emails

  • tonry
    Asked on April 29, 2019 at 3:53 PM

    We have questions/responses on a form that prompt an Urgent email to the account rep.  We also have questions/responses on the same form that prompt an FYI email to the account rep (the same person).  If both conditions are met, the account rep gets two emails.  This is confusing for them.  Can you think of any way to make one email a priority over the other.  If the URGENT email is triggered, they system does not send the FYI email????

     

    Page URL: https://www.jotform.com/tonry/pl-renewal-policy-review-adding-and
  • jherwin
    Replied on April 29, 2019 at 5:06 PM

    Could you please share a screenshot of the email condition and FYI email you're referring to so we can take a closer look?

    Guide: How-to-Post-Screenshots-to-Our-Support-Forum

    Looking forward to your response.

  • tonry
    Replied on April 29, 2019 at 5:18 PM

    1556572570Non Urgent Condition Screenshot 10


    1556572630Non Urgent Email to Policy Rep Screenshot 211556572657Urgent Condition Screenshot 32

    1556572697Urgent Notification to Policy Screenshot 43

  • jherwin
    Replied on April 29, 2019 at 6:51 PM

    Hmm, I'm not sure if it's possible, but give me some time to check if there's a workaround for it.