Form partially completed and submitted, but no confirmation

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    mashantum
    Asked on April 29, 2019 at 04:20 PM

    Hi, my customer filled our club's Membership Registration Form and forgot to complete a required field (her address). When she attempted to submit form, it may have issued a warning that the field was incomplete, but she didn't understand what to do. So she closed out the page and went to fill out an all together new/blank form. Once she finished, she hit submit but it said she already filled out a form and would not submit the new form. No confirmation email went out in either case (which makes sense to me).

    Is there a way for her (or me) to get back to her original form she attempted to submit and just add the address and then submit properly.. I'm not sure where it went or how to access it?

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    denis_calin
    Answered on April 29, 2019 at 05:42 PM

    Hi @mashantum!

    Unfortunately there is no way to recover an incomplete submission unless you have Save Forms and Continue Later set up (Guide: How-to-Save-Forms-and-Continue-Later), the information is not saved anywhere until the respondent clicks the Submit button. However, I can see that you have the Unique Submission check set to Check cookies only.

    1556573997Screen Shot 2019-04-29 at 2.32

    Could you please ask your respondent to clear their browser's cache and cookies, or simply use a different browser? That way they will be able to fill out and finally submit the form!

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    mashantum
    Answered on April 29, 2019 at 05:53 PM

    ok, i'll ask my client to clear cookies, or use diff browser.. should i change that cookies setting, what is other option.. multiple submissions not really an issue.. we're pretty small place and can tell if multiple submission

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    denis_calin
    Answered on April 29, 2019 at 07:00 PM

    If multiple submissions are not really an issue, I would suggest setting the Unique Submission to No Check altogether, like so:

    1556578782unique submission no check.gif