I don't receive submissions by email

  • Profile Image
    rashid_p
    Asked on February 16, 2013 at 04:32 AM

    Dear Sir/Madam:

    I can see the posts at your site from my form.

    Though I have configured all Email settings, and checked my spam etc. nothing is found wrong.

    Mail are not coming from Jotform.

    below are the Url to my forms.

    http://form.jotform.com/jsform/13524438136
    http://form.jotform.com/jsform/13533551137

    awaiting your immediate help

    with best regards

    Rashid

  • Profile Image
    jefreylandicho
    Answered on February 16, 2013 at 07:08 AM

    We apologize for any inconvenience this may have caused. Your email address was listed IN our bounce list with the following result and reason(s);

    Reason(s) : 5.3.0 - Other mail system problem 554-'Denied [ddeff9f4.0.2049266.00-2220.2= 932064.p01c12m014.mxlogic.net] (Mode: normal)' I have now removed your email address from the said list so it should be working fine now. Please take note of the reason, your mail service provider has rejected the emails coming from Jotform. Please check the link below on how to prevent this from happening again: How to setup email alerts to prevent "emails not being received" issues If you are still having trouble, please let us know.
  • Profile Image
    rashid_p
    Answered on February 18, 2013 at 10:12 AM
    Thanks for the email.
    I checked now, it is working ..
    Thanks again for your support
    With best regards
    Rasheed

  • Profile Image
    rashid_p
    Answered on February 18, 2013 at 10:12 AM
    Thanks for the email.
    I checked now, it is working ..
    Thanks again for your support
    With best regards
    Rasheed