What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I don't receive submissions by email

    Asked by rashid_p on February 16, 2013 at 04:32 AM

    Dear Sir/Madam:

    I can see the posts at your site from my form.

    Though I have configured all Email settings, and checked my spam etc. nothing is found wrong.

    Mail are not coming from Jotform.

    below are the Url to my forms.

    http://form.jotform.com/jsform/13524438136
    http://form.jotform.com/jsform/13533551137

    awaiting your immediate help

    with best regards

    Rashid

    Page URL:
    http://form.jotform.com/jsform/13524438136

  • Profile Image

    Answered by jefreylandicho on February 16, 2013 at 07:08 AM

    We apologize for any inconvenience this may have caused. Your email address was listed IN our bounce list with the following result and reason(s);

    Reason(s) : 5.3.0 - Other mail system problem 554-'Denied [ddeff9f4.0.2049266.00-2220.2= 932064.p01c12m014.mxlogic.net] (Mode: normal)' I have now removed your email address from the said list so it should be working fine now. Please take note of the reason, your mail service provider has rejected the emails coming from Jotform. Please check the link below on how to prevent this from happening again: How to setup email alerts to prevent "emails not being received" issues If you are still having trouble, please let us know.
  • Profile Image

    Answered by rashid_p on February 18, 2013 at 10:12 AM
    Thanks for the email.
    I checked now, it is working ..
    Thanks again for your support
    With best regards
    Rasheed

  • Profile Image

    Answered by rashid_p on February 18, 2013 at 10:12 AM
    Thanks for the email.
    I checked now, it is working ..
    Thanks again for your support
    With best regards
    Rasheed