Salesforce intergation

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    mibschool
    Asked on April 30, 2019 at 02:53 AM

    Hi guys, I'm facing problems in managing the integration with Salesforce with my last form https://eu.jotform.com/build/90984230801354

    Do you know if are there technical problems in force or may it dependes bt an error in my form settings?

    could you please have a look if that?

    thank youuuu

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    jherwin
    Answered on April 30, 2019 at 06:56 AM

    I checked your form and I see that you've integrated it successfully with salesforce. Can you please give more details of the problem you are referring to so we can further check the form?

    Looking forward to your response.

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    mibschool
    Answered on April 30, 2019 at 09:45 AM

    Thank you; the problem is that just 1 in 5 forms regulary goes to salesforce, but the other 4 do not :(

    example - considering the jot forms: marlyngdelgadol@gmail.com is regularly integrated in salesforce  but alevargasdavi@gmail.com  is not

    On 99 forms, I can find just 30 in salesforce; the other 69 have been refused for some reasons I do not understand...

    can you check plss these 2 samples?

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    Victoria_K
    Answered on April 30, 2019 at 12:55 PM

    I can assume that one of fields is not mapped correctly, but I can not yet find any pattern. Can you please share some more examples of submissions which were not passed to SalesForce?