I lost my forms

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    livbra
    Asked on April 30, 2019 at 07:11 AM

    Hello i couldn't find my forms, could be that they expire if i don't you your website for more than a year?

    May i have them back?

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    Kiran
    Answered on April 30, 2019 at 10:30 AM

    As we check your account, there are no forms in the account. Are your forms embedded on any of your web pages? If so, please share the web page URL or the form ID/URL so that we can check further. If you are receiving any email notifications for the form submissions, please provide us with the email that might help in locating your account.

    We will wait for your response. Thank you! 

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    livbra
    Answered on April 30, 2019 at 10:48 AM

    Never embedded . I was working on it past year and then I quit that job. Now I will need them but apparently they are disappeared. That's why I was thinking that you deleted cause they was unused. 

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    Kiran
    Answered on April 30, 2019 at 11:55 AM

    Please note that the forms in the account or the account will not be deleted automatically. If you have not logged into the account for long time, the account shall be switched to dormant mode. As  I check the account history, it seems that there are no forms created in this account. If you are referring to a different account, please provide us with the account username or the email address used to register the account. This may help us in locating your account.

    Thanks!