Question regarding light box and new windows?

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    Asked on February 16, 2013 at 11:07 AM


    I would have liked to have used a light box form as this works well on screen, but when I open on an ipad it doesnt fit the page and you cannot scroll - can you make it scroll?

    If answer is no to the above, then I could use the pop up window.  When on ipad it shows a jotform url, can I change this to a customer url to match my site?

    I would appriciate your usual speedy response if possible as I would like to amend the site todat/tomorrow ready for the customer on Monday if all is well.

    Thank you in advance. 

    Many thanks,


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    Answered on February 16, 2013 at 12:01 PM

    Hi Boyd,

    My apologies for raising your hopes almost three days ago now that "We'll deal with your other queries shortly" when in fact we didn't.

    I might be wrong but from what I've been able to ascertain by searching this forum, it's not possible to have scrollbars appear in our lightboxes.

    As to the popup window, my research elsewhere online indicates that it's not possible (I hate saying that!) to hide or change the URL displayed. Modern browsers will always display the originating URL ... You know what? As I'm typing, an idea just came to me but I'm not sure it would work on Basekit: Embed each of form in its own separate page on your customer's site. Then for each popup that is to appear on the main page (, substitute the URL of the page within which the form is embedded for its JotForm URL. As for the text links appearing as buttons, I believe the solution I provided for the lightbox button should not be too difficult to apply here. But here again, I'd need to run some tests.

    I'll try to complete those tests ASAP and in the meantime my colleagues may come up with some suggestions of their own.

    Thanks for opening this new thread, by the way.


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    Answered on February 16, 2013 at 12:19 PM

    Hi Wayne,

    Thank you for getting back to me so quickly, really appreciated.

    Apologies if my reply to the request to setup a new thread was a little short, but I read the message on my email and thought your colleague that requested this was a little abrupt and not following your usual courteous manner!!

    I have since had a look on the thread and can see it is the ’Jotform Founder’ - haha  You need to ask him to take a leaf out of your book for customer care as it has always been perfect. ;-)

    I really do love you and your colleagues passion to find a solution to any problem and it is great to find a company that matches my own attitude towards customers.

    I will try what you have mentioned and see if that works for us.

    Thanks again for all of your help!.



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    Answered on February 16, 2013 at 03:53 PM

    Hello Boyd, on behalf of my colleague Wayne you are very welcome and we do greatly appreciate your feedback as well as your comments that you've given about us. We do hope and wish you luck on the suggested answer working out for you but if you have any further troubles just let us know.

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    Answered on February 16, 2013 at 07:06 PM


    My tests indicate that it is possible to

    * have the displayed URL in the popup be that of the page within which the form is embedded

    * turn the text link into a button

    * have multiple JotForm forms on the main page with no conflicts between themselves or the page's pre-existing code

    Those points are demonstrated in this demo. The $64,000 question is "But will this work in a BaseKit site?" This page, authored by the BaseKit team, states that "You can build your own fully customised website from scratch ... Either choose a template or start with a blank page and customize any element you like". I presume that "any element" means those in the head as well as the body of the page. If this is correct, your project should be a "piece-o-cake". However, I also stumbled upon this not so flattering review.

    Anyway, if you do find a way to create a blank page in the website ("blank" meaning a page with just the basic HTML5 template), please do the following:

    1. Place the full source of one of the popup forms into the new page's body and save the page

    2. Do likewise with all of the other forms which are to pop up

    3. Copy this CSS and paste it into the head of the main page, wrapped in style tags

    For each popup, do the following:

    1. Copy this code and insert it into the main page, in the position where the button to trigger the popup is to appear

    2. Change the URL in the code from to either the absolute or relative URL of the page on your site that contains the form

    3. Change the width and height parameters to values that would be most suitable for iPad screens

    I think that's about it. Do let us know how everything turns out or if you need further assistance.



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    Answered on February 16, 2013 at 07:21 PM

    Hi Wayne,

    Thank you for this.

    I will try this in the morning.

    Many thanks,