What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Where is the FormBuilder located and Why am I not recieving Emails?

    Asked by rockwood on February 16, 2013 at 11:24 AM

    I am no longer receiving e-mails from our forms - we have several companies so we have multiple forms. How can I start receiving the e-mail notifcations again?

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    Answered by KadeJM on February 16, 2013 at 01:48 PM

    Your " FormBuilder " as we call it is actually the Edit Mode when you select a form then Edit and Build it. I went ahead and checked on the associated form with this thread that you opened but the email address was not in our bouncelist. Next I did check your email address and I did find it in our bouncelist which I have now removed, please see below - 

     

    Result: jrueth@rockwoodwalls.com is IN the bounce list

    Reason(s) : 5.3.0 - Other mail system problem 554-'Denied [72e62bf4.0.1248917.00-2006.1= 852027.p02c12m071.mxlogic.net] (Mode: normal)'

     

    I would like to refer you to read through this guide here http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues which will help you to correct the email notification problem.