Where is the FormBuilder located and Why am I not recieving Emails?

  • Profile Image
    rockwood
    Asked on February 16, 2013 at 11:24 AM

    I am no longer receiving e-mails from our forms - we have several companies so we have multiple forms. How can I start receiving the e-mail notifcations again?

  • Profile Image
    KadeJM
    Answered on February 16, 2013 at 01:48 PM

    Your " FormBuilder " as we call it is actually the Edit Mode when you select a form then Edit and Build it. I went ahead and checked on the associated form with this thread that you opened but the email address was not in our bouncelist. Next I did check your email address and I did find it in our bouncelist which I have now removed, please see below - 

     

    Result: jrueth@rockwoodwalls.com is IN the bounce list

    Reason(s) : 5.3.0 - Other mail system problem 554-'Denied [72e62bf4.0.1248917.00-2006.1= 852027.p02c12m071.mxlogic.net] (Mode: normal)'

     

    I would like to refer you to read through this guide here http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues which will help you to correct the email notification problem.