- rockwoodAsked on February 16, 2013 at 11:24 AM
I am no longer receiving e-mails from our forms - we have several companies so we have multiple forms. How can I start receiving the e-mail notifcations again?
- KadeJMAnswered on February 16, 2013 at 01:48 PM
Your " FormBuilder " as we call it is actually the Edit Mode when you select a form then Edit and Build it. I went ahead and checked on the associated form with this thread that you opened but the email address was not in our bouncelist. Next I did check your email address and I did find it in our bouncelist which I have now removed, please see below -
Reason(s) : 5.3.0 - Other mail system problem 554-'Denied [72e62bf4.0.1248917.00-2006.1= 852027.p02c12m071.mxlogic.net] (Mode: normal)'
I would like to refer you to read through this guide here http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues which will help you to correct the email notification problem.