PayPal Payment: How long does it take for their payment to be processed?

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    COMEUPLA
    Asked on April 30, 2019 at 12:56 PM

    What is the process for how and when fees are received? I recently added a charge to the submission form and I am not sure exactly how it works or if I set it up correctly.


    I currently have two new submissions that are pending. How long does it take for their payment to be processed and is it directly sent to paypal per entry or in a group?


    The form link is below. 

    Any and all insight is greatly appreciated.


    Thank you.

  • Profile Image
    ashwin_d
    Answered on April 30, 2019 at 02:28 PM

    I did check your form and found that you have setup PayPal payment tool correctly. You seems to have received three payment submissions out of which one is successful and two of them are incomplete payments.

    Please note that when the form is submitted, users are redirected to PayPal checkout page. If the user do not settle the payment, that submission is marked as incomplete payments. 

    You may like to take  a look at the following  guide which should help understand incomplete payments:  https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

    Have you received the payment in your PayPal account? If you have not received the payment in PayPal account, that means user have not settled the payment after redirected to PayPal  checkout page.

    How long does it take for their payment to be processed and is it directly sent to paypal per entry or in a group?

    If the payment  is successful, it should  reflect in  your PayPal account in separate transaction for each submissions.