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circadianfundingAsked on April 30, 2019 at 1:35 PM
getting an error when trying to login, and i know my creds are correct. saying i cant login from current domain. I believe this is because we have ip address restrictions, can you give me your ip so i can whitelist it?
thanks!
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Alan_DReplied on April 30, 2019 at 2:53 PM
Thanks for contacting us. This is our IP list:
74.63.245.98-110
78.157.218.82-94
64.247.128.0/18
129.121.0.0/16
152.160.0.0/16
65.75.128.0/18
Also please check this article for more information.
Whitelisting JotForm IP Addresses and Domains
Please contact us if any issue persists. -
circadianfundingReplied on April 30, 2019 at 3:24 PM
we can't white list anything with a "/" in the ip address... what is that? what about the "-"? are there more specific ips you can give us or an example of how to white list the ones above?
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Alan_DReplied on April 30, 2019 at 5:31 PM
74.63.245.98-110 means the IP addresses range from 74.63.245.98 to 74.63.245.100.
And 78.157.218.82-94 means the range from 78.157.218.82 to 78.157.218.94.
64.247.128.0/18 is in CIDR notation.
IP: 64.247.128.0
Network mask: 255.255.192.0
129.121.0.0/16 is,
IP: 129.121.0.0
Network mask: 255.255.0.0
152.160.0.0/16 is,
IP: 152.160.0.0
Network mask: 255.255.0.0
65.75.128.0/18 is,
IP: 65.75.128.0
Network mask: 255.255.192.0
Please try to whitelist bold ones. -
circadianfundingReplied on May 1, 2019 at 10:06 AM
still doesnt work... error is "cannot login from current domain"
any idea how to get around that?
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Victoria_KReplied on May 1, 2019 at 11:22 AM
Please try to login via this page: https://www.jotform.com/login
If problem will persist, I would suggest to contact your network administrator, it is likely that block is on their end. Also, you can try to login using different connection.