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Paul BeckerAsked on April 30, 2019 at 2:08 PM
Hello, I have sent 2 emails to support@jotform.com with no reply. Will you please cancel the Bronze upgrade for user I.D. BluewaterSD and refund my card. Thread of correspondence is below.
Thank you,
Paul Becker
Hello, I have not received a reply to this yet. Will you please refund my card for the Bronze upgrade for user I.D. BluewaterSD.
Please confirm this has been taken care of.
Thank you,
Paul
Paul Becker - Bluewater Vacation Homes
Ph: 858-605-1497 x1007 | Fax: 858-408-3247
Web: bwvh.com | Email: pbecker@bwvh.com
From: Paul Becker
Sent: Thursday, April 18, 2019 9:43 AM
To: support@jotform.com
Subject: RE: You are now subscribed to the Yearly JotForm Bronze PlanHello,
I misunderstood my webmaster and accidentally signed up and purchased a bronze package yesterday under the user name BluewaterSD.
My webmaster had already created an account and a form under the username BluewaterVH.
I just now upgraded BluewaterVH to bronze since the form was already completed under that account and I would now like to cancel and get a refund for BluewaterSD.
Can you please process a cancellation/refund for BluewaterSD or let me know the process?Thank you,
Paul Becker
From: JotForm <support@jotform.com>
Sent: Wednesday, April 17, 2019 4:08 PM
To: Paul Becker <pbecker@bwvh.com>
Cc: support@jotform.com
Subject: You are now subscribed to the Yearly JotForm Bronze PlanCongratulations! Your account, BluewaterSD, is now upgraded to Bronze. This is a yearly subscription plan which will charge you at the beginning of each term.
Here is what the Bronze plan includes:· 1,000 form submissions per month
· 10.00 GB total space for your uploaded files
· 25 total forms
· 10,000 monthly form views
· Unlimited total submission storage
· Unlimited questions and fields on your forms
NOTICE: YOUR SUBSCRIPTION WILL CONTINUE TO AUTO-RENEW UNTIL YOU CANCEL.
You can cancel at any time. Just downgrade to the free account from our billing page. You can also email support@jotform.com. Even when you cancel your subscription, you will not lose any of your forms or your data.
30 Day Money Back GuaranteeIf for any reason you decide you want to cancel your account within 30 days of your payment, we'll issue a full refund.
Please see our Terms and Privacy Policy, and let us know if you have any questions.
Welcome to JotForm!
The JotForm TeamJotForm Inc.
111 Pine St. Suite 1815
San Francisco, CA 94111 -
Victoria_KReplied on April 30, 2019 at 3:46 PM
Hello Paul, As per your request, we have now canceled the subscription and refunded the payment. Please expect it within 7-10 days. We will be glad to assist if you need more help, just let us know.