Cannot login

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    Emily Deeter 
    Asked on April 30, 2019 at 04:54 PM

    Hello,


    I am having trouble logging in to my account.  I recently updated my account to HIPPA, and I have not been able to login since to see if the update to HIPPA worked.  

    I either get an error that my password is wrong (it's auto-filled), or, if I try to type the password in to make sure it's correct, the login box disappears.

    Please let me know if the HIPPA update was successful and help me login.

    Thank you!

  • Profile Image
    Mike
    Answered on April 30, 2019 at 06:56 PM

    Please try to log in from the next page:

    https://www.jotform.com/login

    Your account is currently using the standard Non-HIPAA environment. Please follow the next guide to see how to enable the HIPAA compliance:

    How to upgrade to HIPAA Compliance