Branding showing up on the PDF documents

  • jackson.fisk
    Asked on April 30, 2019 at 5:14 PM

    I have a silver subscription and it says no branding, yet branding is popping up on the form after submission. How do we fix this  


    Jotform Thread 1809170 Screenshot
  • Mike
    Replied on April 30, 2019 at 7:15 PM

    We would like to apologize for the inconvenience.

    To fix the issue, please open the PDF editor by going to:

    Submissions > PDF > Customize PDF

    Branding showing up on the PDF documents Image 1 Screenshot 30

    Then, click on the Remove Branding.

    Branding showing up on the PDF documents Image 2 Screenshot 41

    This will remove the JotForm footer from generated PDF documents.