What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cache Issues: Form Not Updating

    Asked by bellevuefineart on February 16, 2013 at 08:19 PM

    Usually when I make changes to a live jotform, if I refresh the target webpage, the changes are reflected immediately.

     

    today this isn't the case. I make a change, reload the webpage, and nothing. (using firefox)

    I then open Safari, load the page, and it reflects a previous change, but not the current version.

     

    Note the position of the "promotional/discount code" in the screen capture. Sometimes I'll delete it completely and start over, or leave it out but the changes aren't taking. Iv'e tried clearing cache, reloading, opening and closing etc. It's kind of hard to work on a form when you go to the live page and it's not changing.

     

    Scott

    Page URL:
    http://www.bellevuefineart.com/uploads.php

    Screenshot
  • Profile Image

    Answered by rbarber1974 on February 16, 2013 at 10:24 PM

    I am having exactly the same problem. Am running Windows 7. Firefox. Cleared the cache, history, everything. Shut down the computer. Restarted it. CTRL F5 etc...the form won't update on the live site after I make, and save, changes to it at jotform.

  • Profile Image

    Answered by webmasterphi on February 16, 2013 at 11:05 PM

    Hi guys,

    We're sorry for the incovenience it may brought to you. But this error "Form not updating" is part of the glitches of JotForm server synchronization. Don't worry, our Technical/Dev't Team is currently working on this and they will update you on this thread as soon as its fix. 

  • Profile Image

    Answered by krisklinger on February 16, 2013 at 11:08 PM

    I am having the same issues. Any updates on when this might be resolved?

    Thanks.

  • Profile Image
    JotForm Support

    Answered by Welvin on February 17, 2013 at 02:42 AM

     

    Hi,

    Apologize for the issue. Changes are meant to take effect instantaneously but our CDN Servers will sometimes take time to cache the form changes, so, changing the URL from http://form to http://www will help.

    For example, if your form embed codes is this:

    <script type="text/javascript" src="http://form.jotform.us/jsform/1234567890000"></script>

    Change it to:

    <script type="text/javascript" src="http://www.jotform.us/jsform/1234567890000"></script>

     

    And as what webmasterphi have mention, our developers are looking into this issue. We'll let everyone know if there are updates.

    Thanks

     

  • Profile Image

    Answered by msnilknarf on February 17, 2013 at 08:39 AM

    Did not help.  Keep me in the thread update

  • Profile Image
    JotForm Support

    Answered by abajan on February 17, 2013 at 09:01 AM

    @everyone

    Please check your forms now that I've cleared the caches and let us know if it has helped. It's only a workaround until our developers can come up with a more permanent solution.

    Thanks.

  • Profile Image

    Answered by cumberlandcss on February 17, 2013 at 11:35 AM

    Still a problem...

  • Profile Image
    JotForm Support

    Answered by abajan on February 17, 2013 at 11:45 AM

    @cumberlandcss

    Is the problem occurring with all 16 of your forms or just specific ones?

  • Profile Image
    JotForm Support

    Answered by abajan on February 17, 2013 at 11:48 AM

    @cumberlandcss

    Just to clarify, after reading your other thread, the cache clearing operation needs to be done from our end and not yours.

  • Profile Image

    Answered by bellevuefineart on February 17, 2013 at 01:18 PM

    Hey Jotform

    Thanks for the update. I'll look forward to a permanent solution. I'll wait to do anymore development until it's done.

    Thanks

     

    scott

  • Profile Image

    Answered by msnilknarf on February 17, 2013 at 05:11 PM

    My form is now appearing but it is an earlier version, not my updated version.

    http://wp.me/P39JJ1-8

  • Profile Image
    JotForm Support

    Answered by abajan on February 17, 2013 at 05:56 PM

    @msnilknarf

    Besides the failure to update, there may be a conflicts between the form's code and your page's scripts. (I noticed that the Captcha didn't load on the first try and only appeared after I refreshed the page.) If other visitors to the page report the same thing, substitute the iFrame version of the code for the default:


    This guide explains the pros and cons of the various embed codes.

    Anyway, that issue can be discussed further in another thread.

    In the meantime, I've cleared your cache again. If the older version of the form is still appearing, please change the URL in the code from

    http://form.jotform.us/jsform/30415659598163

    to

    http://www.jotform.us/jsform/30415659598163

    and let us know if that helps.

    Thanks.

  • Profile Image

    Answered by msnilknarf on February 18, 2013 at 10:12 AM
    Did not fix!
    Lenna Webb
    President PDWN
    (972) 732-7712 home
    (214) 704-8322 cell
    msnilknarf22@att.net



  • Profile Image
    JotForm Support

    Answered by abajan on February 18, 2013 at 10:19 AM

    Hi Lenna,

    Please change the URL in the JotForm code in your page from

    http://form.jotform.us/jsform/30415659598163

    to

    http://www.jotform.us/jsform/30415659598163

    and let us know if that resolves the problem.

    Thanks.

  • Profile Image

    Answered by cumberlandcss on February 18, 2013 at 12:18 PM

    Thanks @abajan, I understand that it's you guys who have to clear your cache etc, and I hope this is a temporary problem. It was happening on both the forms we updated last week, our other forms are either archived or don't need changing.  

    As I'm sure you know, taking over 12 hours to propgate changes from the jotform web interface to our live forms just can't fit with any timely professional workflow. But it's working OK right now.

  • Profile Image

    Answered by on February 20, 2013 at 07:29 AM

    Hi

    Sorry to trouble you.

    I am having the same problem.

     

    The form I have updated in my account is not showing on my site, the old one is still there.

     

    http://selfemployed.org.au/join-us.html

    Do I have to re embed a new code each time I  do a minor change to the form?

    Kind regards,

     

    Tony

  • Profile Image

    Answered by jefreylandicho on February 20, 2013 at 07:56 AM

    Can you try replacing the script embed code with the Iframe code instead.  Some script could be causing a conflict in your website making date submission not to work. 

    To embed an IFrame code, please check the tutorial link below.

    http://www.jotform.com/help/148-How-to-get-your-Form-s-Iframe-Code

  • Profile Image

    Answered by tgallagher1000 on February 20, 2013 at 08:14 AM

    Hi,

     

    Thanks for getting back to me.

    Before when I udated it automatically updated my form, now it doesn't.

    Old form

    http://selfemployed.org.au/join-us.html

    new form.

    http://www.jotform.co/tgallagher1000/www.selfemployed.org.au

     

    Is this going tobe a permanant feature of Jotform? as I have the form embed in about 20 pages, so it will take me along time to re embed in every page. each time I do a minor change to a form.

     

    Sorry to bother you with this,

     

    Tony.

  • Profile Image

    Answered by jefreylandicho on February 20, 2013 at 08:30 AM

    No, first thing I would suggest you do before re embedding the code is to clear your browser cache. If it does not help, please contact us as we can process a cache form clearing,

    The IFRAME solution I gave you is for the DATE issue you are having.

    I would also suggest that you open a new thead for your future concern with jotform so we may focus on the problem  you are having as by editing the former question with a new one can be confusing.

    If you need more help, please don't hesitate to contact us again.

  • Profile Image
    JotForm Support

    Answered by EduardoMendez on February 20, 2013 at 08:38 AM

    To add to @jefreylandicho's comment, 

    It may also be due to a cache delay on our end.  I have cleared the cache of your forms on our end.

    That should have solved the issue.

    Please let us know if you need further assistance!

  • Profile Image

    Answered by robyncotter on February 20, 2013 at 02:39 PM

    I'm having the same problem...however there is a fix for this, though a pain and time consuming. If you create a clone of your form with changes and embed the clone, it works. This means changing the name of your form and cloning it EVERY time you need a change, but at least it's a temporary fix if you need the form right away.

    R

  • Profile Image
    JotForm Support

    Answered by Mike_T on February 20, 2013 at 03:25 PM

    @Robyncotter,

    Usually the update time is really fast, but you are right, there might be some cache issues caused by different factors.

    Thank you very much for sharing your solution with cloned form.

  • Profile Image

    Answered by tgallagher1000 on February 21, 2013 at 04:18 AM

    Thanks Mike it is working well now.
    Date: Wed, 20 Feb 2013 15:25:45 -0500
    To: tgallagher1000@hotmail.com
    Subject: Re: Form Not Updating
  • Profile Image

    Answered by zcom on February 24, 2013 at 01:51 AM

    This isn't absolutely consistent, but I found that if I clicked the Save button before Auto Save kicked in that my changes were usually shown on the landing page. Try it--might work for you. Otherwise the Clone method is fine.

  • Profile Image
    JotForm Support

    Answered by abajan on February 24, 2013 at 05:29 AM

    @zcom

    Thanks very much for that information. Small as it may seem, it may be a significant clue to help our developers resolve this issue. I'll inform them about it.

    Thanks again.

  • Profile Image
    JotForm Support

    Answered by abajan on February 24, 2013 at 08:55 AM

    @everyone

    In light of what zcom has stated, perhaps it would be best to disable the autosave feature until we get this sorted out:

    With the form loaded in the form builder, right-click any empty region of the work area (anywhere that has no fields) and when the menu pops up, click Disable Auto Save:


    Thanks

  • Profile Image

    Answered by blushprintables on February 24, 2013 at 05:24 PM

    I'm having the same trouble, and none of the above suggestions work for me.  Any ideas when a fix will be available? 

  • Profile Image
    JotForm Support

    Answered by jonathan on February 24, 2013 at 05:38 PM

    @blushprintables

    Hi, I have cleared your form's cache, although I am not exactly sure what is the trouble on your end since you have not specify it.

    Can you please check if everything now works on your form?

    If you still have issues, may I suggest you create a separate topic here and put as much details as you can.

    Thanks.

  • Profile Image

    Answered by sittercritter on February 28, 2013 at 04:02 PM

    OK Welvin's first answer up at the top partially worked for me.  The form is not fully up to date yet but its a closer version.  Also, it doent tell me the form is incompete anymore.  Thx Welvin.

  • Profile Image
    JotForm Support

    Answered by Mike_T on February 28, 2013 at 04:23 PM

    We are currently looking for a way to solve the cache issues permanently. In the meantime, please feel free to contact us anytime to clear the form caches manually.

    @Sittercritter,

    Your form caches have been cleared. Thank you.

  • Profile Image

    Answered by bellevuefineart on February 28, 2013 at 04:49 PM

    Jotform

    I've has this kind of problem before with my own sites. You may wish to look at the PHP cache and time to live settings on the apache side. IIS if you use that is particularly bad about over caching.

    In the mean time clearing my cache worked for me. Good luck finding the needle in the haystack.

     

    Scott