What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Feature Request: Sub User Account Limitations

    Asked by Masalamedia on February 16, 2013 at 11:03 PM

    If a subuser creates a form, it is not visible in the master account.

    The subuser cannot manually share a form they create back with the master account.

    I can't log in to a subuser account or even reset the password for it.

    If I delete a user account, I have no way to know what data is lost or what forms will become disabled.

    Once I create a subuser account it's a loose cannon attached to my own account, credit card, and reputation with the potential to cause inadvertent damage to sites that use subser forms.

    Those are worrisome limitations.

    The master account should definitely have more options to monitor, control, and share data with subuser accounts. I'm not sure I can offer a subuser account to anyone until these are addressed.

  • Profile Image

    Answered by jefreylandicho on February 17, 2013 at 07:12 AM

    We apologize for any inconvenience this may have caused. I have answered this question on the other form you have created. 

    Please refer to the link below


    If you need further assistance, please let us know.

  • Profile Image

    Answered by chabad on February 20, 2013 at 11:06 AM


    I agree with the above. It is realy not a good subuser system

    And it is not letting me click on the link Jefrey put in to see the solution.

    Beside there should be an option to share a folder so that anything created in that folder can be seen by the subuser, not that every time you create a new form you need to share again.

  • Profile Image

    Answered by Masalamedia on February 20, 2013 at 11:32 AM

    The JF rep states above that he answered this question on a different thread, which is totally incorrect. He attempted to address a different subuser account problem which had to be escalated to others for proper support. So, this remains an open topic.

    The concerns I listed above remain unresolved. I acknowledge they are complicated issues, but wish that the feature had not been rolled out until they'd been addressed more adeaquately. I certainly wish new, version-level features like these were delayed until other simpler issues, like reliable integration with GoogleDrive, were resolved first.

    CHABAD, the current system *does* allow the master account to share a folder with a subuser. But only the forms within the folder at the time of the share are given to the subuser. New forms added to that shared folder do not inherit the sharing settings, requiring manual, form-by-form sharing selection. This is tedious and, for my needs, not at all the desired behavior. There should (rather obviously) be a setting to allow for privelege inheritance.

  • Profile Image

    Answered by chabad on February 20, 2013 at 11:52 AM

    That's my point now every time i ad a form i need to reshare with the sub user. beside the fact when the sub user ads a form i don't see it.

    It seems that this feature really was not thought through well

  • Profile Image

    Answered by Masalamedia on February 20, 2013 at 12:02 PM

    I, for one, am delighted in THEORY that a sub-user system was built. But, as it stands now, it is no more useful to me than no subuser system at all. I can't deploy this to clients in its current form.

  • Profile Image

    Answered by jefreylandicho on February 20, 2013 at 12:25 PM

    Thank you for your opinions. If you have some features you want to request regarding the sub user account,I would suggest creating a new thread containing your request.

    We always appreciate any feedback that will help improve Jotform service.

  • Profile Image

    Answered by Masalamedia on February 20, 2013 at 12:27 PM

    Jefrey, that is what this thread started out as. Do I need to repost it again?

  • Profile Image

    Answered by jefreylandicho on February 20, 2013 at 12:32 PM

    No you do not need to repost this request as I have already forward this to our developers.

    I would however suggest CHABAD to create a  new thread for his/her request.