What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I force jotform to clear the cache - due to CDN

    Asked by nisim on February 16, 2013 at 11:27 PM

     

    Hi,

    I have the same issue others have had with cache not updating due to the Content Delivery Network.  I've changed the subdomain "form" to "www" as you suggested - but with no effect.  I am however using the embed javascript code.

    does that not work when using the javascipt embed code?

    can you manually clear the cache on form 30435202819953?

    thanks

     

  • Profile Image

    Answered by Masalamedia on February 16, 2013 at 11:34 PM

    This CDN/cache/synchronization problem seems Chronic, JF. I've had problems with this for weeks if not months, on and off. Is there an end in sight?

  • Profile Image
    JotForm Support

    Answered by Welvin on February 17, 2013 at 03:13 AM

    @nisim,

    I have just cleared your forms cache, please kindly re-check again. 

    Changes are meant to take effect instantaneously but our CDN Servers will sometimes take time to cache the form changes, so, changing the URL from http://form to http://www will help. Also, just to let everyone know that our developers are aware of this issue, they are working on that so your patience and understanding is highly appreciated.

    Thanks

  • Profile Image

    Answered by nisim on February 18, 2013 at 10:55 AM

    It worked!

    Thanks.