How can I force jotform to clear the cache - due to CDN

  • Profile Image
    nisim
    Asked on February 16, 2013 at 11:27 PM

     

    Hi,

    I have the same issue others have had with cache not updating due to the Content Delivery Network.  I've changed the subdomain "form" to "www" as you suggested - but with no effect.  I am however using the embed javascript code.

    does that not work when using the javascipt embed code?

    can you manually clear the cache on form 30435202819953?

    thanks

     

  • Profile Image
    Masalamedia
    Answered on February 16, 2013 at 11:34 PM

    This CDN/cache/synchronization problem seems Chronic, JF. I've had problems with this for weeks if not months, on and off. Is there an end in sight?

  • Profile Image
    Welvin
    Answered on February 17, 2013 at 03:13 AM

    @nisim,

    I have just cleared your forms cache, please kindly re-check again. 

    Changes are meant to take effect instantaneously but our CDN Servers will sometimes take time to cache the form changes, so, changing the URL from http://form to http://www will help. Also, just to let everyone know that our developers are aware of this issue, they are working on that so your patience and understanding is highly appreciated.

    Thanks

  • Profile Image
    nisim
    Answered on February 18, 2013 at 10:55 AM

    It worked!

    Thanks.