What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am trying to cancel my subscription but the website that you forward me to is not accepting my log in and password.

    Asked by Russell on March 20, 2011 at 06:10 PM

    Am I suppose to be using the same login and password combo that I use for JotForm?



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    Answered by allanftd on March 21, 2011 at 02:26 AM

    Hi Russell,

    We are sorry to see you leave JotForm. May we know the reason why?

    Your Plimus username is the long string of numbers from the original plimus email you received when you paid for your JotForm account.

    With your permission, we can cancel your JotForm subscription for you. Please let us know if you prefer us to cancel your account so that we can process it right away.

    Thank you for using JotForm and we hope to see you again soon.