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    Email Notification Problem

    Asked by ILostMyDog on February 17, 2013 at 08:14 AM

    Can you please check my e-mail address Volunteer@ILostMyDog.org to make sure its not blocked for some reason, I have not received the last 3 submissions

     

    Thank You

    Matt  www.ILostMyDog.org

    Page URL:
    http://www.ilostmydog.org/i_lost_my_dog_online_volunteer.html

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    JotForm Support

    Answered by EltonCris on February 17, 2013 at 09:18 AM

    Hi Matt,

    The provided email was in the bounce list due to the following reason.

    Volunteer@ILostMyDog.org is IN the bounce list  

    Reason(s) : 5.3.0 - Other mail system problem 552-'5.2.0 Remote MTA 199.127.232.158: An URL contained in this message is blacklisted by SURBL. See http://www.surbl.org'

    I have now removed it so it should now be working fine. It seems like your email service provider started to blocked messages from us. I'd suggest to read the following article to learn how to prevent this issue. How to setup email alerts to prevent "emails not being received" issues

    Thanks!