What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Email Notification Problem

    Asked by ILostMyDog on February 17, 2013 at 08:14 AM

    Can you please check my e-mail address Volunteer@ILostMyDog.org to make sure its not blocked for some reason, I have not received the last 3 submissions


    Thank You

    Matt  www.ILostMyDog.org

    Page URL:

  • Profile Image
    JotForm Support

    Answered by EltonCris on February 17, 2013 at 09:18 AM

    Hi Matt,

    The provided email was in the bounce list due to the following reason.

    Volunteer@ILostMyDog.org is IN the bounce list  

    Reason(s) : 5.3.0 - Other mail system problem 552-'5.2.0 Remote MTA An URL contained in this message is blacklisted by SURBL. See http://www.surbl.org'

    I have now removed it so it should now be working fine. It seems like your email service provider started to blocked messages from us. I'd suggest to read the following article to learn how to prevent this issue. How to setup email alerts to prevent "emails not being received" issues