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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form email not being sent

    Asked by dblondeau on March 20, 2011 at 09:29 PM

    Hello, I created a form and posted it to http://kennecotteagleminerals.com/contact-2/. The email notification to daniel.blondeau@riotinto.com is not working. The test forms are being filled out and viewed on JotForm.com but the email notification doesn't send. I ran through the FAQ steps and checked the mentioned settings, still no email. Please advise. Thank you, Dan

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    Answered by allanftd on March 21, 2011 at 02:55 AM


    Hi Daniel,

    You may find this link helpful: http://www.jotform.com/faq/#7

    Another possible reason for not receiving emails might be your spam filter or junk folder. Please check your spam/junk folder for the submission email. If it is there, make sure to set it as "No Spam" so that this would not be flagged as spam in the future. 

    At this point, it may also help that you contact your system administrator (person or group administering your email system) regarding this issue so that they can also start investigating on their end.

    If the issue still persists, please let us know so that we can investigate further. If possible, please send us the email server logs to aid in our investigation.

    Hope you find this information useful. Thank you for using JotForm!