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    My form is missing fields

    Asked by bwieg92 on February 17, 2013 at 02:32 PM

    Some new fields I'm adding are missing when I embed or preview my form using the script, but when I use an iframe the new fields are there.  I've tried this in different browsers and with the cache cleared, but the problem persists.  What could be causing this?  I'd rather not use the iframe permanently on my site.

    Thanks.

    Page URL:
    www.nucampuscopies.com/order

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    JotForm Support

    Answered by abajan on February 17, 2013 at 06:22 PM

    The fact that the relevant fields are shown when the iFrame version is used but not when the shorter script is used, indicates that there may be conflicts between the form's code and the pre-existing scripts on the page. Is there a particular reason why using the iFrame is not desireable?

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    Answered by bwieg92 on February 18, 2013 at 12:03 AM

    It doesn't seem to be due to a script conflict, because this holds true even when I am viewing a preview of the from from the link in the embed options window.  The relevant field has since updated, but now I changed the font on my form, and once again the iframe has updated before the script.  Is there a reason that the update should be delayed?

    The reason I want to use the script is so that the iframe is built to match the window size, because my website uses a fluid layout.

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    JotForm Support

    Answered by EltonCris on February 18, 2013 at 03:10 AM

    @bwieg92

    Form some reason, I can view the updated form on my end. Could you please try to clear your browsers cache and cookies and recheck the form? Let us know if you can't still view the updated form on your side so we can investigate this further. Thanks!

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    Answered by bwieg92 on February 18, 2013 at 09:24 AM

    I have been clearing my cache and it doesn't seem to help, however I am now seeing the most recent changes as well.  It seems to be working in real time now with new edits.

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    Answered by bwieg92 on February 18, 2013 at 09:30 AM

    Actually I take that last statement back...I changed the font on my form to red (just something that would be easy to see).  This change was instantly visible on my site after I refreshed.  Now I changed it back to the original color, and even In a different browser with the cache/cookies cleared, the form continues to be red.  I'm trying to eliminate the possibility that this is due to some issue with my site, so I've disabled all caching, and the problem still occurs.

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    Answered by KadeJM on February 18, 2013 at 10:47 AM

    I just checked your form from my end and I can see that the color has changed back to the normal black text color instead of the original red as you did to it to test it. Could you please check on your end to see if it has changed back?

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    Answered by bwieg92 on February 18, 2013 at 11:04 AM

     

    Yes it is correct on my end now as well.  It seems that there is just a delay before updates show up.