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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Text area content is not showing up on email

    Asked by snoodlenoodle1 on February 17, 2013 at 11:19 PM

    Hi there, please watch the following video so that you can better understand what the problem is:


    My account is: sexchoc@tpg.com.au

    Username is: snoodlenoodle1

    The form in question is in the 'Denture Repairs' folder of my account.

    I need this resolved ASAP because the client would really like to have his website completed.


    kindest regards

    Louie Veleski

    Page URL:

  • Profile Image
    JotForm Support

    Answered by abajan on February 18, 2013 at 12:17 AM

    Hi Louie,

    The notification is missing the tag for the comment box. That tag is {yourMessage}

    You may be wondering how I know it's {yourMessage}. In the notification, you'll see a menu on the right labelled Form Fields (similar to that below)

    If you click Your Message in that menu, you'll see the {yourMessage} tag appear in the message at the insertion point.

    Alternatively, you could just create a new notification. Either way will work just fine.

    If you would like further assistance with this, we'd be happy to help.