What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not updating on my website

    Asked by dpj on February 18, 2013 at 03:24 AM

    Hello,
    The chanches i have done on my forms is not visible on the site.

    Regards
    Pär

    Page URL:
    http://www.qm-mattor.se/content/6-profilmattor

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    JotForm Support

    Answered by EltonCris on February 18, 2013 at 05:33 AM

    Hi Pär,

    Please check your form now. There was just a delay on clearing your form cache.

    I would suggest to clear your browser's cache and cookies and recheck your form. Thanks

  • Profile Image

    Answered by dpj on February 18, 2013 at 06:58 AM

    Ok, now i t works. But when i try to change the form again it still dosent change. Is it a delay in JotForm?

    Regards
    Pär

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    Answered by jefreylandicho on February 18, 2013 at 07:15 AM

    We apologize for any inconvenience this may have caused. Can you please try clearing your browser cache  and see if it works.

    If the problem still persist, please let me know and we can look at the next possible solutions. 

  • Profile Image

    Answered by dpj on February 19, 2013 at 02:16 AM

    Hi, The form is now changed.
    But it took a while. Normally changes takes effect immediately..

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    JotForm Support

    Answered by EduardoMendez on February 19, 2013 at 06:27 AM

    Hi there, 

    We apologize for the delay.

    Our dev team is working to fix these temporary delays permanently.

    Meanwhile, please do let us know if you need us to refresh the cache on our side.

     

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    Answered by deluca on February 19, 2013 at 07:18 AM

    I am having the exact same problem, would it be possible one day to have a button "clear cache" in our accounts?

    Today it is pretty bad on my account. please help,

     

    Thanks,

     

    Ben

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    Answered by rasmussvinding on February 19, 2013 at 07:24 AM

    I've had same issue - the reason was that the form lies within an iFrame. Therefore - refreshing tha whole page didn't help. I had to right-click - choose "this frame" - and then reload/refresh. (in firefox)
    Don't if it's any help.. but it's a suggestion.

    (Clearing cache and closing the browser helps... but annoying.)

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    Answered by jefreylandicho on February 19, 2013 at 08:54 AM

     We apologize for any inconvenience this may have caused.

    You could try disabling your browser cache while you are working on your form. When the browser cache is disabled, you will no longer need to clear your cache to see the update. 

    http://superuser.com/questions/334793/how-to-disable-browser-cache-in-chrome

    You could also follow  tutorial link below on how to clear your browser cache.

    http://www.wikihow.com/Clear-Your-Browser's-Cache

    If you need further assistance, please let us know.