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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Thank you pages

    Asked by JonBarron on March 21, 2011 at 07:20 AM

    Hello 

     

    I recently updated some thank you messages on completion of some of our jotforms.

     

    Notably, our newsletter page as our old message had some grammar and spelling mistakes. Unfortunately, it seems the old thank you mesage is still going to people that sign up and also, (this is less important), when we receive email notifications of new sign ups, the respondents' details are blank in the emails.

     

    Can you help rectify this?

     

    Thanks,

     

    Jon 

    Page URL:
    www.payandgopr.com

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    JotForm Support

    Answered by abajan on March 21, 2011 at 08:10 AM

    This is a bit of a mystery to me because when I cloned your form and changed the thank you message, it was updated when the form was submitted. So, figuring the issue must be related to your own account, I logged in and made a slight change (the word "our" was removed from the thank you message) and it updated okay when I sent a test submission.

    As to the second situation, try deleting the old email notification and replacing it with a new one.