What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Are my forms from my free account gone?

    Asked by eolianempire on February 18, 2013 at 01:45 PM


    I made some forms under my free account and just upgraded to a premium account. I don't see my forms in my account.  Are they gone permanently or can they be retrieved?



  • Profile Image

    Answered by KadeJM on February 18, 2013 at 02:55 PM

    Hello Josh, I took a look at your account and I can currently see that you have 2 forms on your account when viewing it on my end unless there is supposed to be more. I would like to recommend that you try logging out, clear your browser cache, then log back in again to see if this helps. Please let us know if you are still having issues.

  • Profile Image

    Answered by eolianempire on February 19, 2013 at 04:45 AM
    Got it! I may have been doing something stupid. Thanks for the quick