The SUPPORT menu item of Jotforms website fails when in the ACCOUNT area

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    Masalamedia
    Asked on February 18, 2013 at 01:49 PM

    You can't properly navigate to SUPPORT when you're in an ACCCOUNT window. You have to navigate to MY FORMS first, then go to SUPPORT.

    Mac/Chrome, 10-billion times cleared the cache. 

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    jeanettebmz
    Answered on February 18, 2013 at 02:20 PM

    I am not able to reproduce the said error with my non-admin account. Could that be a browser issue, can you please clear your browser cache and see if the issue persist?

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    Masalamedia
    Answered on February 18, 2013 at 03:13 PM

    I get thsi behavior on IE9 windows and the current Mac Chrome release. I clear my cache non stop when using JF.

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    EltonCris
    Answered on February 18, 2013 at 04:39 PM

    @Masalamedia

    Thanks for reporting. I have now forwarded this issue to our development team for investigation. There might be a little glitch somewhere on that part as I was able to replicate the problem on my end. This should be corrected ASAP.

    Thanks!

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    Masalamedia
    Answered on February 20, 2013 at 11:23 AM

    Looks like it works now

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    jeanettebmz
    Answered on February 20, 2013 at 12:02 PM

    We are very glad to hear that and we are always happy to assist!

    Cheers!