What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    The SUPPORT menu item of Jotforms website fails when in the ACCOUNT area

    Asked by Masalamedia on February 18, 2013 at 01:49 PM

    You can't properly navigate to SUPPORT when you're in an ACCCOUNT window. You have to navigate to MY FORMS first, then go to SUPPORT.

    Mac/Chrome, 10-billion times cleared the cache. 

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    Answered by jeanettebmz on February 18, 2013 at 02:20 PM

    I am not able to reproduce the said error with my non-admin account. Could that be a browser issue, can you please clear your browser cache and see if the issue persist?

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    Answered by Masalamedia on February 18, 2013 at 03:13 PM

    I get thsi behavior on IE9 windows and the current Mac Chrome release. I clear my cache non stop when using JF.

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    JotForm Support

    Answered by EltonCris on February 18, 2013 at 04:39 PM

    @Masalamedia

    Thanks for reporting. I have now forwarded this issue to our development team for investigation. There might be a little glitch somewhere on that part as I was able to replicate the problem on my end. This should be corrected ASAP.

    Thanks!

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    Answered by Masalamedia on February 20, 2013 at 11:23 AM

    Looks like it works now

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    Answered by jeanettebmz on February 20, 2013 at 12:02 PM

    We are very glad to hear that and we are always happy to assist!

    Cheers!