Incomplete email results for every form filled out.

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    Asked on February 18, 2013 at 01:59 PM

    I am receiving an email for every form that someone fills out with what appears to be incompete information. (see below)  On this particular form, I ask for name,address, city, state email, phone  and then some survey questions.  The information is in the excel spreadsheet if I look on the jotform website, but the emails that I receive have a Question and Answer format that (a) does not have the email and phone in the "Answer" column, (b) includes questions such as "title?" and "Company" that are not included in the form.  What am I missing?

    The form can be viewed embedded in our website at  and the last email response that I received is pasted below.




    Glen Bush


    2206 Heritage Hill Dr





    Event Location?


    Existing Customer?


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    Answered on February 18, 2013 at 02:09 PM

    Hi CCA,

    It seems that you can submit your form without filling in any of the fields.  If you want to make sure the form is filled in entirely, you will need to make your form fields mandatory, otherwise, end users will be able to pick and choose which fields they fill in.  Hope this helps!  Have a great day!


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    Answered on February 18, 2013 at 03:45 PM


    In addition to what Osyrys say, you may want to consider checking the changes to your form field variables in the Form Notifications settings.

    Also, best solution for that is to re-create the form notifications. First, delete the notifications by following this guide: How to Delete Notifications/Autoresponder. Next, is re-creating the Notifications by following this guide: Setting Up Email Notifications.

    I hope this helps!