What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why does my form not refresh automatically?

    Asked by mitmuseum on February 18, 2013 at 02:19 PM

    I am using JotForm to collect registrations for various workshops at the Museum in which I work. I updated the options on the form to reflect current availability, but it did not refresh on my host website, on which the form is embedded. The update has been saved, and appears in the form when I log into JotForm; how can I get it to appear on my own website?

    Page URL:
    http://mit.edu/museum/forms/workshop-registration.html

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    JotForm Support

    Answered by Mike_T on February 18, 2013 at 03:55 PM

    We are sorry for the inconveniences caused.

    We use Content Delivery Network to provide great form availability and load speed all over the globe. Unfortunately, it might take some time to update the form content on every Content Delivery Node. Anyways, usually it is not taking a lot of time.

    Now we have run force clear caches for your account. Can you please re-check the form on your web site?

    Thank you.

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    Answered by mitmuseum on February 18, 2013 at 04:00 PM

    Thank you for resolving this. The form reflects my updates now. I appreciate your prompt attention to the matter.

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    JotForm Support

    Answered by Mike_T on February 18, 2013 at 04:01 PM

    We are happy to hear that. Thank you very much for using our service.