What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Reliability of large file transfers.

    Asked by allegra on March 21, 2011 at 10:38 AM

    We are evaluating your service for our file upload needs. Love the customizability of the forms. We've considered companies that specialize in large file uploads, but none of them seem to offer the flexability that jotform offers. However, over the weekend I tested some large files. FIles at 200-300 range transfered fine. I tried a file at 700mb and it failed twice. 

    I was wondering if this had something to do with dropbox integration, and if uploads would be more reliable without using it. It's not often we recieve files that long, but occasionally the need does arise, and I need it to work reliably. I know that large file support has just been recently released, maybe all the bugs aren't out of it yet?


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    Answered by DanielGriffin on March 21, 2011 at 11:01 AM

    Hi there,

    Yes we have recently introduced the ability to upload large files, but that is a bandwidth and storage space allowance.  Since you would be uploading from a browser you are uploading via http.  There isn't any guaranteed quality of service over http, so any problems with your internet connection (even momentary) can sometimes interfere with the upload.  The problem is unlikely to be Dropbox integration since uploads pass through Jotform to get to Dropbox.  If you want to ensure a high quality connection across the internet then you should consider FTP or some upload manager software.



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    Answered by tourkick on July 20, 2011 at 07:09 AM

    Any suggestions for FTP or upload manager software that exists out there? Maybe similar to JotForm's user-friendly-ness?

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    JotForm Support

    Answered by NeilVicente on July 20, 2011 at 01:08 PM


    Try using FileZilla for ftp connections. It is fast, free and user-friendly. You would need to learn ftp basics though before you get the hang of it.


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    Answered by tourkick on July 20, 2011 at 05:20 PM

    I am familiar with FileZilla, CuteFTP, and others. I was asking if there's any similar functionality out there that syncs with your computer's hard drive. I know the technology exists, but I haven't done it before. Or maybe there's some Add-On to a current FTP program, like FileZilla. Any suggestions (the more specific, the better) would be appreciated.