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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    my form on wordpress is getting an access refusal form google sites

    Asked by sittercritter on February 18, 2013 at 07:23 PM

    " you need permission to access this item"  Thats what's coming back from google sites even though this form is now on wordpress.  I tried deleting the form on google but I'm still getting this message back.  This is new.  Can you help?


    Also, I dont see where, in jotform, to specify that I wish to follow this forum response.  Can you pls send any responses to my email address as well--and let me know how to do ths myself???  Thx so much

    Page URL:

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    JotForm Support

    Answered by Welvin on February 19, 2013 at 12:38 AM


    Please try clearing your browsers cache, see if that solved the issue. Also, your page seems to be not correct. The screenshot sould include the green background from this website: www.clearheartcoaching.com/contact-me, if the issue resides here.

    I have tried viewing your website in another computer and I seems can't replicate the issue. Please doing the above suggestion and let us know for results.


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    Answered by sittercritter on February 19, 2013 at 08:47 AM

    Its not my computer.  Im getting this feedback from users. two different users in 2 differnt towns with 2 different computers. The problem, I think, is that this form was initially posted on a google site.  But now its posted on a wp site, where my site actualy is now. 

    Why, when you press submit, does it take you to google sites instead of sending back the "We'll get right back to you" response page?

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    Answered by sittercritter on February 19, 2013 at 08:53 AM

    I just tried it again form my own computer, and it asked me to fill in the captha form twice.  Then it took me here: https://sites.google.com/a/clearheartcoaching.com/end-of-life-coaching/home.


    This, the old homepage, was where it was suppposed to redirect, when the form was on this google site. The site is now private, and so it makes sense that others get "you dont have permission."  What doesnt make sense is why the form is redirecting back to google (se url) instead of wordpress (which wd be www.clearheartcoaching.com).

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    Answered by sittercritter on February 19, 2013 at 09:09 AM

    Ok found the problem.  For some reason the thank you "custom url had reverted back to the old url.  weird. thank you for looking into it.

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    JotForm Support

    Answered by EduardoMendez on February 19, 2013 at 11:08 AM


    We are glad you have resolved the issue!

    Please keep us posted and let us know if you need further assistance!