No file with sent with email.

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    tz2
    Asked on February 18, 2013 at 10:12 PM

    I created a form with a upload file and copied teh HTML code to my website. When I tested it I did receive the an email but no file was attached. Is there more I need to do than copy and paste the html code?

    Tom

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    osyrys14
    Answered on February 18, 2013 at 10:21 PM

    Hi Tom,

    I would first recommend that you make sure that the file that you are attempting to upload/attach with your form are files that are allowed by the form, or on the oposite side make sure they aren't somehow marked as files that are not allowed to be uploaded.  Hope this helps.

    Osyrys

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    tom
    Answered on February 18, 2013 at 10:24 PM

    The files I uploaded were one .jpg and teh other was a .png file. I did this with seperate emails and still no files. I would assume .jpg files would be supported.

     

    Any other suggestions?

     

    tom

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    tz2
    Answered on February 18, 2013 at 10:34 PM

    I tried this from the jotform preview and it worked fine but does not work from my website. I did notice when I opened the file in the jotform preview it went through an uploading period, this does not happen on my website. Any ideas on how I can get this to work on the website?

     

    tom

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    osyrys14
    Answered on February 18, 2013 at 11:03 PM

    I just sent a test, can you confirm whether or not the attachment came through with it?

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    osyrys14
    Answered on February 18, 2013 at 11:20 PM

    I might know what's happening.  When I filled out the form and sent it on your site, I got a confermation from "Wordpress sidebar contact form with captcha", if you're doubling up the form tag within your html code, it may be canceling out some of the features used with the jotform code.  Double check you are adding the jotform code into your wordpress page properly.  Also, the captcha that's on the form, is it from the jotform builder, or wordpress?  That could be an issue as well.

    Osyrys

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    jefreylandicho
    Answered on February 19, 2013 at 01:18 AM

    We apologize for any inconvenience this may have caused. Can you please try re embeding the form using IFRAME and see if it works.