The website is not work!

  • OlympianCity
    Asked on May 10, 2019 at 10:07 AM

    Dear Sir or Madam,

    The website is not work, very slow response. Is there any problem of your site? How can I do??? 

    Thanks,

    Winnie

  • Jeanette JotForm Support
    Replied on May 10, 2019 at 12:25 PM

    I see you are connecting from Hong Kong, there might be a lag to our servers or so, is this something you are experiencing recently or it always happen?

  • OlympianCity
    Replied on May 10, 2019 at 9:45 PM

    i think the problem not from jotform should be from one of the widgets call "appointment slots", when i selected the time slot, the website will have very slow response and ask me to wait... i may wait for around 1min, the back will back to the previous page directly. do you know what the problem is?? Thanks

  • Nik_C
    Replied on May 11, 2019 at 4:29 AM

    I assume you're referring to this form: https://www.jotform.com/build/91271327208453 since I see Appointment widget there?

    I wasn't able to replicate any issue so it could be local.

    Is your form embedded in a website or you're accessing directly?

    Also, could you please share the console report when the error occurs, here is how: https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers

    We'll wait for your response.

    Thank you!


  • OlympianCity
    Replied on May 13, 2019 at 11:22 PM

    Yes, form is correct!! But, the form is back to normal on 11 May 2019~ Thanks