-
OlympianCityAsked on May 10, 2019 at 10:07 AM
Dear Sir or Madam,
The website is not work, very slow response. Is there any problem of your site? How can I do???
Thanks,
Winnie
-
Jeanette JotForm SupportReplied on May 10, 2019 at 12:25 PM
I see you are connecting from Hong Kong, there might be a lag to our servers or so, is this something you are experiencing recently or it always happen?
-
OlympianCityReplied on May 10, 2019 at 9:45 PM
i think the problem not from jotform should be from one of the widgets call "appointment slots", when i selected the time slot, the website will have very slow response and ask me to wait... i may wait for around 1min, the back will back to the previous page directly. do you know what the problem is?? Thanks
-
Nik_CReplied on May 11, 2019 at 4:29 AM
I assume you're referring to this form: https://www.jotform.com/build/91271327208453 since I see Appointment widget there?
I wasn't able to replicate any issue so it could be local.
Is your form embedded in a website or you're accessing directly?
Also, could you please share the console report when the error occurs, here is how: https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers
We'll wait for your response.
Thank you!
-
OlympianCityReplied on May 13, 2019 at 11:22 PM
Yes, form is correct!! But, the form is back to normal on 11 May 2019~ Thanks