What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Premium Account

    Asked by Forthenvironmentlink on February 19, 2013 at 10:37 AM



    We have had to upgrade to premium account today as we are going to receive a few more applications. Next month it will be quite again, so we would like to go back to starter account. When is the latest you need to know of this change so we do not get charge another month again?

    Apologies for all this but we are a small charity and do not have a great income.



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    JotForm Support

    Answered by jonathan on February 19, 2013 at 10:57 AM

    Hi Amparo,

    You can use this link


    to update/cancel your subscription and payment details.

    Please inform us if there are more we can assist you with.