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    Attachments from online form is causing error page to come up

    Asked by infinity007 on February 19, 2013 at 11:23 AM

    We have an online application for employees to get hired. The form is stored in two places, the first is within the jotform database, and the second is when the form is "emailed" to us letting you know that someone filled it out which is known as the notification email. 

    Recently we have noticed in the past two days that sometimes when an applicant applies online sometimes their attachments don't work when clicked on from the notification email. But do work when logged into the jotform website. This question was asked before and the response was (bad internet connection, bad files etc...) That can't be true or the attachments would not be viewable in the jotform database. 

    See the attachement screenshot of examples of good and bad links we are getting. 

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    Answered by jefreylandicho on February 19, 2013 at 11:34 AM

    We apologize for any inconvenience this may have caused. Can you please try re embedding the form using IFRAME and see if it works.

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    Answered by infinity007 on February 21, 2013 at 04:02 AM