I can't read my submissions...

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    Asked on March 21, 2011 at 03:28 PM
    Message From Jotform
    Cannot read form information. Try reloading the page.

    I get the above message when I click on my submissions.  It doesn't seem to care what form... Created a very small one for test and got the same message.

    What am I doing wrong?
  • Profile Image
    Answered on March 21, 2011 at 06:21 PM

    Hi ecochic,

    I can't seem to replicate the error you're getting when I tried to open your account's submissions page. I used Mozilla Firefox 3.6.15 and IE 8 on my tests. Please ensure that you're using the latest stable version of the browser you're using and try again. Please let us know how it goes. 

    Thank you for using JotForm!


  • Profile Image
    Answered on March 21, 2011 at 07:07 PM

    I am using the same version of Firefox and IE.  Could it possibly be because I use different Jotform logins for different customers?  When I turn the site over to EcochicVintage, I want it to be theirs and want them to pay for additional usage etc.  I did reboot my computer and cleared my browser cache after reading that answer for another user.

    I just checked it in Safari with the same result.


  • Profile Image
    Answered on March 22, 2011 at 03:55 AM

    Hi Dennis,

    I see. You can only read the submissions of forms belonging to the account you're currently logged in to. For example, you have accounts A and B, you won't be able to see account A's form submissions when you're logged in as account B, and vice versa.

    A workaround that you can do is to make the submissions page available in public. Here's how:

    1) Log in to your JotForm account

    2) Go to your Submissions Page and click the small gear icon on the right side of the page

    3) Check the "Make this page public" box to make this form's submissions page public.

    4) Enter a password. Your visitors will sue this password to gain access inside the page.

    5) Click OK

    6) JotForm will provide the webpage URL that will be used to access the public submissions page.

    7) Click OK

    We hope you find this information useful. Thank you for using JotForm!