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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email alert settings: Filenames with spaces will not show correctly an embedded (upload) link on Plain Text format

    Asked by infinity007 on February 19, 2013 at 01:50 PM

    I figured out the problem... Any time someone attaches a .jpg or an attachment that has two words instead of one "John Resume" -vs- "johnsresume" will NOT open correctly when the email notification is sent. Works fine on the Jotform database but not on the email sent to you. Only one world named attachments open correctly. This has to be an error withing the jotform code or sending process. I jusy tried it on other forms in my account and I can duplicate the error on all of them.


    Can you please fix this issue ASAP!!! See attached screenshot.

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    JotForm Support

    Answered by Mike_T on February 19, 2013 at 03:34 PM

    Thank you for providing additional information on this issue.

    I have found that the issue is related to the 'plain text' mode of your email notification. The system is placing the full 'link' with spaces due to this. Actually, this is not a link, but a plain text (your mail client is highlighting the 'link' automatically).

    In order to resolve the issue, please simply switch the email notification template to HTML Mode (see highlighted 'Switch to HTML Mode' button), then save the email template and form.

    Please feel free to contact us if you need any further assistance.

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    JotForm Support

    Answered by NeilVicente on February 19, 2013 at 10:20 PM


    We are sorry for the inconvenience caused. This problem should now be fixed, for new uploads at least.

    For older uploads, simply copy the whole link including the text past the spaces and paste it on your browser to be able to download them.


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    Answered by infinity007 on February 20, 2013 at 01:03 AM

    Thank you NeilVicente!!!! Everything seems to be working good finally!! Thanks again :)