Email alert settings: Filenames with spaces will not show correctly an embedded (upload) link on Plain Text format

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    infinity007
    Asked on February 19, 2013 at 01:50 PM

    I figured out the problem... Any time someone attaches a .jpg or an attachment that has two words instead of one "John Resume" -vs- "johnsresume" will NOT open correctly when the email notification is sent. Works fine on the Jotform database but not on the email sent to you. Only one world named attachments open correctly. This has to be an error withing the jotform code or sending process. I jusy tried it on other forms in my account and I can duplicate the error on all of them.

     

    Can you please fix this issue ASAP!!! See attached screenshot.

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    Mike_T
    Answered on February 19, 2013 at 03:34 PM

    Thank you for providing additional information on this issue.

    I have found that the issue is related to the 'plain text' mode of your email notification. The system is placing the full 'link' with spaces due to this. Actually, this is not a link, but a plain text (your mail client is highlighting the 'link' automatically).

    In order to resolve the issue, please simply switch the email notification template to HTML Mode (see highlighted 'Switch to HTML Mode' button), then save the email template and form.

    Please feel free to contact us if you need any further assistance.

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    NeilVicente
    Answered on February 19, 2013 at 10:20 PM

    @infinity007

    We are sorry for the inconvenience caused. This problem should now be fixed, for new uploads at least.

    For older uploads, simply copy the whole link including the text past the spaces and paste it on your browser to be able to download them.

    Regards

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    infinity007
    Answered on February 20, 2013 at 01:03 AM

    Thank you NeilVicente!!!! Everything seems to be working good finally!! Thanks again :)