What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Changes not showing.

    Asked by penforhiregraphics on February 19, 2013 at 02:28 PM

    Was working along fine this morning and made some changes and saved and it showed up fine.  Then all of the sudden the changes I am making are not showing up.  I have cleared cache and changes are not showing on any computer or browser.  Jotform server problem?

    Page URL:
    http://atpcoffee.com/order-form/

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    JotForm Support

    Answered by Goldo on February 19, 2013 at 03:47 PM

    It is a replication delay when using form.jotform url. Just a slight delay.

    For a quick fix please change your embed code from

    <script type="text/javascript" src="//form.jotform.us/jsform/30097353471150"></script>

    to

    <script type="text/javascript" src="//www.jotform.us/jsform/30097353471150"></script>

    We basically just change form.jotform with www.jotform .

    That should fix it. If not let us know.

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    Answered by penforhiregraphics on February 19, 2013 at 09:05 PM

    It has not updated all day.  It has been hours and I tried the change to www and that did not work either.

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    JotForm Support

    Answered by EltonCris on February 20, 2013 at 04:44 AM

    Hi there,

    Please check your form now. It should now be fine.

    Our dev team have committed a fixed for the delay issue. We hope that everything goes to normal now. 

    Check your forms now and let us know your feedback. Thanks!