why has my form been disabled

  • Profile Image
    akimphoto
    Asked on March 21, 2011 at 05:56 PM

    We had forgotten how to get into the system 

    then remembered 

    we deleted the submissions so that we could have more space 

    now it keeps on saying form disabled 

    help! 

    this is for a non profit photo contest

     

    thank you 

  • Profile Image
    allanftd
    Answered on March 21, 2011 at 06:56 PM

    Hi akimphoto,

    We apologize for the inconvenience, but once you have reached the limit, you have to wait for the next monthly cut-off to have your submissions count go back to zero, even if you have deleted some submissions of the current month.

    We appreciate your understanding on this matter. Please let us know if you need further assistance. Thank you for using JotForm! 

    JOTFORM SUPPORT