Field Prepopulator App makes the labels disappear from the email notification.

  • kchaney1969
    Asked on May 15, 2019 at 11:03 AM
    the Prepopulator function does precisely what we were looking for. The only minor issue has been with the confirmation emails. When using the prepopulator, it removes headings from each response that is sent out in the confirmation email.

    This is what we want to happen, and what happens without Prepopulator:

    1557923107course headings present Screenshot 10

    This is what the confirmation emails look like with Prepopulator:

    1557923194course headings absent Screenshot 21

    Is there any way we can remedy this? Thank you for any assistance in advance, and for your excellent assistance in recommending this solution.

  • David JotForm Support Manager
    Replied on May 15, 2019 at 11:16 AM

    I have tested the Field Prepopulator app, and the notification did not lose the labels:

    Generated URL:

    1557933154app Screenshot 10

    Result:

    1557933219result 001 Screenshot 21

    Please try deleting your notification: https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    Then, create it again: https://www.jotform.com/help/25-Setting-up-Email-Notifications

    If the issue persists, please let us know what the form in question is, so we can clone and test it in our end.


  • kchaney1969
    Replied on May 15, 2019 at 1:14 PM

    I believe we have fixed the issue now. Thank you for your assistance! I will let you know if the fix ends up not fully working, but it appears to have resolved things.

  • David JotForm Support Manager
    Replied on May 15, 2019 at 3:05 PM

    Glad to know that it got fixed. Open a new forum thread if you need anything else, we will be glad to assist you.