Notification with payments

  • Profile Image
    thespanishfactory
    Asked on February 20, 2013 at 05:20 AM

    Hi people

    I would like to know when i would received the email notifications if i have added a payment gateway in the form? once the customer has paid or just when they press the summi button?

    Many thanks

     

  • Profile Image
    EduardoMendez
    Answered on February 20, 2013 at 07:45 AM

    Hi there, 

    The notifications on a form that has a payment field are sent when there is a successfull payment.

    All forms that are submitted but have not sucessfuly processed the payments are marked as incomplete and are sent to our system as pending submissions.  Here is a guide to help you manually retrieve this pending submissions if you wish:

    http://www.jotform.com/help/135-How-to-View-Pending-Submissions

    Let us know if you need further assistance!