What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Notification with payments

    Asked by thespanishfactory on February 20, 2013 at 05:20 AM

    Hi people

    I would like to know when i would received the email notifications if i have added a payment gateway in the form? once the customer has paid or just when they press the summi button?

    Many thanks


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    JotForm Support

    Answered by EduardoMendez on February 20, 2013 at 07:45 AM

    Hi there, 

    The notifications on a form that has a payment field are sent when there is a successfull payment.

    All forms that are submitted but have not sucessfuly processed the payments are marked as incomplete and are sent to our system as pending submissions.  Here is a guide to help you manually retrieve this pending submissions if you wish:


    Let us know if you need further assistance!