What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to access form when clicking link

    Asked by GPQ on February 20, 2013 at 06:03 AM

     

    I'm unable to access one of my forms when clicking on the link and get the following error message. I've cloned the form and this works satisfactorily.  I understand from reading the forum that the cache may need clearing. Could you please do this if you think it is appropriate.

    Thanks in anticipation

    Ken

     

    v8_build_source.js:49: ReferenceError: V8Config is not defined load ( V8Config.CACHEPATH + form_id + '.js' ); ^ ReferenceError: V8Config is not defined at v8_build_source.js:49:8

    Page URL:
    http://form.jotformeu.com/form/22535690542353

  • Profile Image

    Answered by jefreylandicho on February 20, 2013 at 07:26 AM

    We apologize for any inconvenience this may have caused. Can you please try clearing your browser cache  and see if it works

  • Profile Image

    Answered by Ken on February 20, 2013 at 09:07 AM

    Seems OK now, thanks for your help.