What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Problem with the captcha

    Asked by PatMarchand on March 21, 2011 at 07:00 PM

    Sometimes the captcha seems to appear on a next page it creates, cannot understand why?

     

    Page URL:
    http://www.logikit.co.uk/chapmangreen/Request-a-Call-Back.html

  • Profile Image

    Answered by brx250 on March 21, 2011 at 10:37 PM

    This might be a browser issue. Have you tried clearing your cache and cookies? If that doesn't work try to reset your browser settings as well.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on March 22, 2011 at 12:53 AM

    Hi,

    That happens when a user enters a wrong captcha phrase or keyword or when he/she clicks on submit without even filling out the captcha field. The user gets redirected to another captcha page instead of a thank you page. This is a security measure placed in check to avoid spam from bots.

  • Profile Image

    Answered by brx250 on March 22, 2011 at 01:24 AM

    Hi PatMarchand,

    Is it the Captcha image you can't see or do you get stuck on the same page even when you enter the captcha words when you try submit? Because if you can't see the image this is a browser issue but if you can see the image and get the same page again upon submitting, you just got the capcha words wrong.