How to cancel the Auto renewal option?

  • Profile Image
    zysod
    Asked on May 16, 2019 at 07:33 AM

    Will i be informed first before the auto-renewal is done? 

    Like will i have to log into my paypal account or any form of authorization?

  • Profile Image
    roneet
    Answered on May 16, 2019 at 10:14 AM

    If you have subscribed for our monthly or yearly plan then it would be auto-renewed on the next billing date. If you have insufficient balance in your account then the subscription would be cancelled after 3 try by our payment processor.

    If you are upgrading your account via your PayPal account then you have to manually cancel the subscription from the PayPal account.

    If you want to cancel the Auto-renewal then you can cancel the subscription and downgrade your account.

    Please find the following guide: https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account

    After confirming the subscription cancellation, the subscription will no longer be billed on the Next Billing Date.

    Please try and if you need further assistance,

    let us know.