Order ID is missing when form is submitted

  • Favordesigns
    Asked on May 16, 2019 at 12:20 PM

    Hello,


    I keep getting a message that states ORDER ID IS MISSING. Where do I insert this code or field?


    Thank you,

  • Richie JotForm Support
    Replied on May 16, 2019 at 2:37 PM

    I have tested a cloned version of your form and replicated the issue.

    Order ID is missing when form is submitted Image 1 Screenshot 30

    This error occurs when you don't click on the PayPal Checkout button.

    Order ID is missing when form is submitted Image 2 Screenshot 41

    Kindly try to Checkout first then submit your form and let us know if the issue still remains.

  • Favordesigns
    Replied on May 16, 2019 at 2:43 PM
    Okay, this is what I did. I was just testing the form to see if it worked. Thank you
    Sent from my Sprint Samsung Galaxy S7.
    ...
  • Richie JotForm Support
    Replied on May 16, 2019 at 4:14 PM

    I have tested my cloned form and the Checkout Integration works correctly at my end.

    If you need further assistance, let us know.