What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cache Issue: My form is not updating....

    Asked by casamsc on February 20, 2013 at 10:26 AM

    I updated my form but it doesn't seem to be registering the changes on my website. I did it yesterday, and still did not see a change, and then made separate changes and have been having the same issue today.

    My form is titled "Sign Up".

     

    http://www.jotform.com/?formID=21805349455154

    not updating JotForm Updated www
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    JotForm Support

    Answered by EduardoMendez on February 20, 2013 at 10:30 AM

    I have cleared the cache of your forms.

    Has this helped?

    Please let us know and we'll be glad to continue to assist you!

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    Answered by casamsc on February 20, 2013 at 11:18 AM

    Hi,

     

    Thanks for getting back to me. No this has not helped, the form is still not updating.

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    JotForm Support

    Answered by EduardoMendez on February 20, 2013 at 11:42 AM

    I have tried a different method to clear the cache on your form. 
    Please give that a try and let us know if that helps!


    Also, if the URL of your form (included the URL on the embed code if you are using any) starts with:

    http://form.

    please replace it with 

    http://www.

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    Answered by casamsc on February 20, 2013 at 01:17 PM

    Did the trick! Thank you!

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    Answered by casamsc on February 20, 2013 at 01:17 PM

    Replacing the URL, that is

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    JotForm Support

    Answered by EduardoMendez on February 20, 2013 at 01:40 PM

    Excellent!

    Please let us know if you need further assistance!

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    Answered by casamsc on February 20, 2013 at 04:10 PM

    Hi, I am having the same problem again. I made another change to the form and it wont update it. I tried replacing the URL both ways, and it did not work.

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    Answered by pinoytech on February 20, 2013 at 04:24 PM

    @casamsc,

    Have you tried already clearing your browser cache and cookies? If not, can you please give a try?

    Thank you!

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    JotForm Founder

    Answered by aytekin on February 20, 2013 at 04:31 PM

    Fixed now.

    We had a cache clear API issue with out CDN provider. We have now pointing all form* domains directly to our site. So, the updates should be instant now. 

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    Answered by casamsc on February 20, 2013 at 04:45 PM

    Great! Seems fixed. Thank you all for your time!

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    Answered by unoprojetos@gmail.com on May 03, 2013 at 11:55 PM

    the problem continues

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    Answered by moonzkie on May 04, 2013 at 08:19 AM

    @ unoprojetos@gmail.com (unoprojetos@gmail.com)

    Hi,

    Can you please open a new thread detailing your concern for us to better assist you?

    Thank you.