None of my forms are coming to my email

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    bcpatters
    Asked on February 20, 2013 at 10:36 AM

    I have had a premium account with you for quite some time now and just recently I discovered that the forms all of a sudden stopped coming to my email so I haven't been aware of any inquiries coming in - problem!  I see them in my jotform.com account but they have always been going to my email and just stopped.  How do we solve this?


    Bruce

     

    Account is bcpatters - the form is embedded here: http://www.cloudninecreative.com/index.cfm?pagePath=Inquiry_Form&id=30040

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    connectyourbiz
    Answered on February 20, 2013 at 10:49 AM

    We are having the same problem since a few weeks!

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    Welvin
    Answered on February 20, 2013 at 11:12 AM

    Hi Bruce,

    Apologize but that is because your email address is landed to our bounce list;

    Reason(s) : 5.4.7 - Delivery expired (message too old) 421-'4.7.1 Service unavailable; Client host [199.255.194.207] blocked using urbl.hostedemail.com=3D127.0.0.101; Too many user generated complaints http://fbl.hostedemail.com'

    Your mail service provider has rejected the emails coming from Jotform, please kindly check this guide on how to prevent that from happening again:

    How to setup email alerts to prevent "emails not being received" issues

    I have now removed your email address from the said list so it should now be working fine.

    Thanks

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    Welvin
    Answered on February 20, 2013 at 11:15 AM

    @connectyourbiz,

    Same results above, your email address is landed to our bouce list. Here's the reason:

    Reason(s) : 5.1.0 - Unknown address error 554-'5.7.1 Service unavailable; Client host [199.255.194.33] blocked using ix.dnsbl.manitu.net; Your e-mail service was detected by mx-ha.web.de (NiX Spam) as spamming at Fri, 08 Feb 2013 18:48:21 +0100. Your admin should visit http://www.dnsbl.manitu.net/lookup.php?value=3D199.255.194.33'

    Please check this guide on how to prevent this from happening again: How to setup email alerts to prevent "emails not being received" issues.

    I have now removed your email address from the said list as well so it should now be working fine.

     

    Thanks

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    bcpatters
    Answered on February 20, 2013 at 11:30 AM

    That's RIDICULOUS - I never touched a thing at all so I lost about 75 inquiries for my business dating back to the beginning of the year.  That's totally unnacceptable service.

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    Welvin
    Answered on February 20, 2013 at 12:20 PM

    @bcpatters,

    We are truly sorry if this cause you any trouble and inconvenience. Just to let you know that our developers are aware of this specific issue and working hard to fix it but since everything will undergo process, your patience and understanding is needed and highly appreciated.

    I have your email address removed from our bounce list so it should now working fine again, the guide given would also explain how that happens. Furthermore, please let us know if the issue will happen again so we can correct and forward this to our developers for additional reference about the previous reports.

    Again, thanks for your undertanding on this matter.

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    jeanettebmz
    Answered on February 20, 2013 at 12:43 PM

    I can relate to your frustration and we are very sorry to heart about that.

    However, your bouncing case is not a problem in our side as Welvin has incorrectly has appointed to.

    Let me explain you what happened:

    Your email address fell into our bounce list due to a rejection from your email provider servers

    If you notice on the previous log our Server shows , the reason message is the one we got from your email provider. it was generated by them .

    Here it is the message:

    Reason(s) : 5.1.0 - Unknown address error 554-'5.7.1 Service unavailable; Client host [199.255.194.33] blocked using ix.dnsbl.manitu.net; Your e-mail service was detected by mx-ha.web.de (NiX Spam) as spamming at Fri, 08 Feb 2013 18:48:21 +0100. Your admin should visit http://www.dnsbl.manitu.net/lookup.php?value=3D199.255.194.33'


    Why this happened?  The Sender Email was mapped incorrectly to a Field with Date validation ("Wedding Date") ,  so it doesn't have an email format and it was "not understood" by your email provider servers

    To prevent this, you need to map it to a Field with email validation within the form (on this case "Email address")

    AND then , whitelist our IP addresses in your email server (or ask your provider to do it for you)

     

     

    An alternate solution is to  just set the Sender Email address to noreply@jotform.com, as shown on this example


     

    If you have further questions, we will be more than happy to assist