Zapier Integration: Authorization pop-up does not show Allow/Deny buttons

  • s.sondur
    Asked on May 17, 2019 at 1:43 PM

    I get to this page but there is NO approve or deny button

    Authorize Zapier to your JotForm!
    Hi Friend! Please authorize.

     



  • Mike
    Replied on May 17, 2019 at 3:28 PM

    We would like to apologize for the inconvenience.

    I was able to reproduce the issue. A bug report ticket has been escalated to our developers.

    We will get back to you once the issue is fixed.

  • s.sondur
    Replied on May 20, 2019 at 7:23 AM

    Hi thanks for the response. I have been able to connect my account on Zapier now. However, after I connect the account it doesn't return any forms (I have couple). I get this message:

    We’re having trouble loading ‘Form’ data...
    We could not find a list of items in the app's response.
  • Richie JotForm Support
    Replied on May 20, 2019 at 8:23 AM

    We are sorry for the inconvenience.

    I have tested the Zapier Integration and it seems to be working correctly at my end.

    Zapier Integration: Authorization pop up does not show Allow/Deny buttons Image 1 Screenshot 30

    I have cleared your form cache. Can you please try create a Zap again and connect to your account?

    Zapier Integration: Authorization pop up does not show Allow/Deny buttons Image 2 Screenshot 41

    Please give it a try and let us know how it goes.

  • s.sondur
    Replied on May 20, 2019 at 11:17 AM

    Hi, thanks for your response. I deleted the old zaps and tried to add one from scratch but still get the same error. I even tried to add a new connection and start from there but the result in the same. My form doesn't show up - do i need to anything on jotform to make the form visible?

  • Richie JotForm Support
    Replied on May 20, 2019 at 11:37 AM

    I have tested the Zapier Integration again and I can't seem to replicate the issue at my end.

    Zapier Integration: Authorization pop up does not show Allow/Deny buttons Image 1 Screenshot 20

    Can you please try login to your JotForm account when connecting to Zapier? Can you please try clearing your browser's cache?

    I have cleared your form cache.

    Can you please also share to us the console logs?

    Here is a guide:https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers

    Please give it a try and let us know how it goes.

  • s.sondur
    Replied on May 20, 2019 at 11:51 AM

    no luck I'm afraid. Please see below for the log:

    Porthole: Using built-in browser support

    raven.js:1474 POST https://zapier.com/api/v3/nodes/58741944/samples/newForm?zap_meta_limit=-1&zap_meta_hydrate=false&zap_meta_page=0&zap_meta_prefill=true 403

    (anonymous) @ raven.js:1474

    (anonymous) @ fetch.js:164

    Promise.then (async)

    v @ fetch.js:158

    O @ fetch.js:227

    prefillChoices @ Data.js:660

    (anonymous) @ FlowActions.js:507

    (anonymous) @ index.js:12

    (anonymous) @ thunkPromiseMiddleware.js:25

    (anonymous) @ arrayMiddleware.js:10

    (anonymous) @ bindActionCreators.js:7

    (anonymous) @ FieldsPage.js:446

    onAction @ index.cjs.js:6132

    onAction @ index.cjs.js:6054

    onBubbleAction @ index.cjs.js:464

    onBubbleAction @ index.cjs.js:464

    onStartAction @ index.cjs.js:458

    setChoicesOpen @ index.cjs.js:3618

    onToggleChoices @ index.cjs.js:3614

    (anonymous) @ react-dom.production.min.js:14

    p @ react-dom.production.min.js:15

    (anonymous) @ react-dom.production.min.js:15

    O @ react-dom.production.min.js:17

    T @ react-dom.production.min.js:18

    k @ react-dom.production.min.js:18

    M @ react-dom.production.min.js:21

    Sn @ react-dom.production.min.js:84

    Au @ react-dom.production.min.js:250

    Re @ react-dom.production.min.js:39

    Tn @ react-dom.production.min.js:86

    (anonymous) @ react-dom.production.min.js:251

    t.unstable_runWithPriority @ scheduler.production.min.js:18

    Fu @ react-dom.production.min.js:251

    Cn @ react-dom.production.min.js:85

    i @ raven.js:376

    Show 4 more frames

    fields:1 Uncaught (in promise) n {name: "LoadItemsNetworkError", resource: "Dropdown Choices", itemName: "Form", status: 403, statusText: "", …}

    Promise.then (async)

    (anonymous) @ autoPromiseMiddleware.js:99

    (anonymous) @ autoPromiseMiddleware.js:32

    (anonymous) @ autoPromiseMiddleware.js:76

    (anonymous) @ willPromiseMiddleware.js:7

    (anonymous) @ legacyErrorMiddleware.js:15

    (anonymous) @ autoRouteMiddleware.js:28

    (anonymous) @ index.js:12

    (anonymous) @ thunkPromiseMiddleware.js:25

    (anonymous) @ arrayMiddleware.js:10

    dispatch @ applyMiddleware.js:45

    (anonymous) @ FlowActions.js:499

    (anonymous) @ index.js:12

    (anonymous) @ thunkPromiseMiddleware.js:25

    (anonymous) @ arrayMiddleware.js:10

    (anonymous) @ bindActionCreators.js:7

    (anonymous) @ FieldsPage.js:446

    onAction @ index.cjs.js:6132

    onAction @ index.cjs.js:6054

    onBubbleAction @ index.cjs.js:464

    onBubbleAction @ index.cjs.js:464

    onStartAction @ index.cjs.js:458

    setChoicesOpen @ index.cjs.js:3618

    onToggleChoices @ index.cjs.js:3614

    (anonymous) @ react-dom.production.min.js:14

    p @ react-dom.production.min.js:15

    (anonymous) @ react-dom.production.min.js:15

    O @ react-dom.production.min.js:17

    T @ react-dom.production.min.js:18

    k @ react-dom.production.min.js:18

    M @ react-dom.production.min.js:21

    Sn @ react-dom.production.min.js:84

    Au @ react-dom.production.min.js:250

    Re @ react-dom.production.min.js:39

    Tn @ react-dom.production.min.js:86

    (anonymous) @ react-dom.production.min.js:251

    t.unstable_runWithPriority @ scheduler.production.min.js:18

    Fu @ react-dom.production.min.js:251

    Cn @ react-dom.production.min.js:85

    i @ raven.js:376

    Show 9 more frames

  • s.sondur
    Replied on May 20, 2019 at 12:05 PM

    Just to add I was logged in Jotform when these errors were coming up

  • Richie JotForm Support
    Replied on May 20, 2019 at 12:07 PM

    Thank you for checking it out. Can you please try clearing your browser's cache?

    Can you please post the logs as a screenshot?

    Here is a guide:https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-to-the-support-forum

    Looking forward for your response.


  • s.sondur
    Replied on May 20, 2019 at 12:38 PM

    I have cleared cache but no luck. please see attached.1558370303Zapier JotForm error Screenshot 10
  • Richie JotForm Support
    Replied on May 20, 2019 at 12:46 PM

    Thank you for the added information.

    I have created a new thread and forwarded the issue to our back-end team.

    Kindly follow this link https://www.jotform.com/answers/1829322


  • onurince JotForm Developer
    Replied on December 31, 2019 at 2:19 AM

    Hi, 

    It seems the issue is originated from mis-configuration connection. 

    If your data stored in JotForm European Datacenters, you need to select Yes to "Do you use European Datacenters" in Connect Account screen.

    15777753461558402307useEU Screenshot 10

    Please go to Account -> Settings -> Data in JotForm and check if "European Datacenter" is enabled. 

    Please let us know how it goes.

    Thanks.