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"Access Denied" or XML Error when downloading a file from a form submissionAsked by qedweb on February 20, 2013 at 12:43 PM
I am getting an error when we click on the attachment link all of the sudden (within the last couple days).. Here is the error:
This XML file does not appear to have any style information associated with it. The document tree is shown below.
Try this fix for the file URL's that displays this error in order to download the file.
When you open the file link, you'll noticed that the file name contains underscore "_", example.
Now, just replace the underscore with a space, so it becomes like this.
sample file name.docx
So if the file link is like this:
Make it like this:
http://www.jotform.com/uploads/xxx/123213/227126496/sample file name.docx
You should be able to download the file this way. Let me also inform you have this problem has been forwarded to our development team already for further investigation. Thanks!
Our developers have notified to us that the issue was resolved.
If the links on your old emails won't work, please download the file via the form's submissions page
Let us know if you have additional questions
I have the same issue.
This is my error:
Thank you for contacting us! Can you please open/create a separate thread with regards on your query for further assistance?