What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    "Access Denied" or XML Error when downloading a file from a form submission

    Asked by qedweb on February 20, 2013 at 12:43 PM

    I am getting an error when we click on the attachment link all of the sudden (within the last couple days)..  Here is the error:



    This XML file does not appear to have any style information associated with it. The document tree is shown below.

    <Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>4D6A0666A10D752A</RequestId><HostId>LE7Dj/woZ621l+FtjGz8L7hBIETRtC4hOk8y2JxvhqQo6+ZYl6w4BqfTEXygCWv8</HostId></Error>



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    JotForm Support

    Answered by EltonCris on February 20, 2013 at 01:50 PM


    Try this fix for the file URL's that displays this error in order to download the file.

    When you open the file link, you'll noticed that the file name contains underscore "_", example. 


    Now, just replace the underscore with a space,  so it becomes like this.

    sample file name.docx

    So if the file link is like this:


    Make it like this:

    http://www.jotform.com/uploads/xxx/123213/227126496/sample file name.docx

    You should be able to download the file this way. Let me also inform you have this problem has been forwarded to our development team already for further investigation. Thanks!

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    Answered by jeanettebmz on February 20, 2013 at 05:23 PM

    Our developers have notified to us that the issue was resolved.

    If the links on your old emails won't  work, please  download the file via the form's submissions page

    Let us know if you have additional questions


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    Answered by spikecms on November 08, 2013 at 04:22 AM

    I have the same issue.

    This is my error:

    <Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>34B0CC1CA87F6963</RequestId><HostId>o5KVmg8u5nPILm5Km0aYRVjvs1tsyMaceLbkx08Ev4HUP3iUGgaoIj/C/i9Fi8vs</HostId></Error>

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    Answered by pinoytech on November 08, 2013 at 07:26 AM


    Thank you for contacting us! Can you please open/create a separate thread with regards on your query for further assistance?