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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Google Drive integration bug (duplicated entries)

    Asked by akotoulas on February 20, 2013 at 01:46 PM


    We have about 15 forms integrated with Google Drive and in the most part the process works fine but one form does something odd. Normally, when a client places an order a folder with their name a file upload is automatically created in our Google Drive. However, whithin the last 24 hours three of the submisions we received created about 30-50 duplicate empty folders in our Google drive with the client's names on them. The only way we could stop the uncontrolable file creation was by logging in to JotForm and deleting the clients from the submissions list.

    Any ideas on how to prevent this from happening?



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    JotForm Support

    Answered by Mike_T on February 20, 2013 at 02:24 PM

    Thank you for contacting us.

    You can try to clear your browser cache and cookies, then re-integrate the form with the Google Drive from the scratch.

    If that does not help, please let us know, so that we will be able to forward a bug report ticket to our Developers.