User defined payment showing as Donation in verification email

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    Asked on May 18, 2019 at 04:02 PM

    I would like to customize the Pending ACH emails.. I don't see a spot for this in the form builder.

    1558209667Screenshot from 2019-05-18 14-

    1558209448Screenshot from 2019-05-18 14-

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    Answered on May 18, 2019 at 11:58 PM

    Please note that this is an email sent automatically to notify you when a customer's payment is pending from your form. Unfortunately, it is not possible to customize this notification. If you can provide us with more information why it is required to customize the email so that we can send a feature request to our backend team for evaluation.


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    Answered on May 19, 2019 at 02:39 AM

    The autoresponder says a "donation" was submitted. The form is not a donation form.

    My customers do not know who jotform is since we paid to have branding removed.

    It would be good if Jotform could make this form more generic and incorporate reference to the form that was submitted in a dynamic fashion.. or simply allow it to be customized.

    This auto email essentially breaks my ACH payments because I don't want new client to receive and question the security/integrity of my website as I wished jotform to work silently in the background.



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    Answered on May 19, 2019 at 07:50 AM

    We have escalated a bug report regarding the "donation" word in the Stripe verification emails.

    We will let you know once it is fixed.

    Your inquiry about the email customization has been moved into a separate thread:

    It will be updated shortly.