Stripe ACH Manual: Allow customization of verification emails

  • Profile Image
    noblesproperty
    Asked on May 19, 2019 at 07:40 AM

    My customers do not know who jotform is since we paid to have branding removed.

    It would be good if Jotform could make this form more generic and incorporate reference to the form that was submitted in a dynamic fashion.. or simply allow it to be customized.

    This auto email essentially breaks my ACH payments because I don't want new client to receive and question the security/integrity of my website as I wished jotform to work silently in the background.


    Regards,


    Joel

  • Profile Image
    Mike
    Answered on May 19, 2019 at 07:59 AM

    We have escalated your feedback to our developers. There is no ETA for when or if the Stripe ACH Manual verification emails can be customized, but we will let you know if we have any updates on this.

    Another way to verify the bank accounts and receive payments through Stripe is to use the Stripe ACH integration with Plaid.